BPO Solution Design Senior Consultant (Taguig) - Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

HMO for employee and 2 dependents

Quarterly performance bonus

Job summary

TASQ Staffing Solutions seeks a Senior Consultant - Solution Design for on-site work in Taguig. You will design client-specific BPO solutions, engage in client sessions, and lead market analyses to inform strategy.

Role requires 8+ years in BPO/BPM with managerial experience, deep knowledge of contact center operations, and bid management. On-site at BGC Taguig with strong career growth potential.

Qualifications

• Minimum 8 years of BPO/BPM experience with a managerial background.
• Experience leading customer service operations in a managerial role.
• Knowledge of contact center operations, RFP processes and bid management.

Responsibilities

• Client interactions: Creates solutions customized to client context and leads interaction sessions.
• Competitive and market analysis: Gathers and analyzes market intelligence and identifies gaps for reports.
• Continuous process improvement: Participates in projects to deliver project goals.
• Contract negotiation: Creates and reviews SOW to define contract terms for a solution.
• Creating collaterals: Drives team to prepare flyers, case studies, etc.
• HMO for employee and 2 dependents on Day 1.
• Quarterly performance bonus.
• Career development opportunities and exposure to multiple accounts.

Skills

BPO/BPM experience

Tools

RFP process

Bid management

Job description

Job Openings BPO Solution Design Senior Consultant (Taguig) - Onsite

About the job BPO Solution Design Senior Consultant (Taguig) - Onsite

About the job: Senior Consultant - Solution Design (Taguig) | Onsite

Requirements:

• Minimum 8 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior solution design experience will be preferred.
• Must be knowledgeable on contact center operations along with the RFP process and bid management.
• Must be willing to work on-site in BGC Taguig

Responsibilities:

• Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
• Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain/market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
• Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
• Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
• Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies, etc.
• HMO for Employee and 2 Free Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts