Senior Solution Design Lead — Client Solutions & RFP
TASQ Staffing Solutions
14 days+
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Benefits offered by this job
Job summary
A staffing solutions company is seeking a Manager with at least 8 years of experience in BPO/BPM specifically within customer service operations. This role involves understanding contact center operations, conducting client interactions, and analyzing market competitive intelligence. Responsibilities include contract negotiation, continuous improvement of processes, and the creation of marketing collaterals. Benefits include health insurance for employees and dependents, quarterly performance bonuses, and career development opportunities.
Qualifications
- Minimum 8 years of BPO/BPM experience, with work in customer service operations in a managerial role.
- Knowledgeable in RFP process and bid management.
- Must be willing to work onsite in BGC Taguig.
Responsibilities
- Create solutions customized to client context for interaction sessions.
- Gather and analyze market competitive intelligence.
- Participate in continuous improvement projects to meet goals.
- Review and define contract terms for solutions.
- Prepare collaterals such as flyers and case studies.
Skills
BPO/BPM experience
Knowledge of contact center operations
Client interaction skills
Competitive analysis
Process improvement
Job description
A staffing solutions company is seeking a Manager with at least 8 years of experience in BPO/BPM specifically within customer service operations. This role involves understanding contact center operations, conducting client interactions, and analyzing market competitive intelligence. Responsibilities include contract negotiation, continuous improvement of processes, and the creation of marketing collaterals. Benefits include health insurance for employees and dependents, quarterly performance bonuses, and career development opportunities.
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