Senior Consultant - Solution Design - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

HMO for Employee and 2 Free Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

Job summary

A staffing solutions provider in Taguig seeks a Senior Consultant - Solution Design to lead client interactions and manage contract negotiations. The ideal candidate has at least 8 years of experience in BPO/BPM, possesses solution design knowledge, and excels in competitive market analysis. This role offers outstanding career development opportunities and a performance-based bonus, with on-site work required.

Qualifications

• Minimum 8 years of experience in BPO/BPM, with a focus on customer service operations.
• Experience in crafting proposals and managing end-to-end bid processes.
• Knowledge of demand generation and strategy planning.

Responsibilities

• Conduct client interaction sessions to create tailored solutions.
• Analyze market competitive intelligence for gap analysis.
• Engage in continuous improvement projects to achieve project goals.
• Define contract terms by creating and reviewing SOW.
• Guide team in preparing marketing collaterals.

Skills

BPO/BPM experience

Customer service operations management

Solution design knowledge

Market analysis

Contract negotiation

Proposal writing

GTM strategy

Education

Graduate in any stream (Preferably MBA)

Job description

About the job Senior Consultant - Solution Design - Taguig

About the job Senior Consultant - Solution Design (Taguig) | Onsite

Education Qualifications: Graduate of any stream (Preferably MBA)

• HMO for Employee and 2 Free Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts

Requirements:

• Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
• Must be knowledgeable on contact center operations along with RFP process and bid management.
• Crafting winning proposals and value propositions
• End to end bid management from qualify till submission
• Respond to RFPs, RFIs, RFQs, tenders and proactive bids
• Demand Generation, Account & strategy planning, GTM initiatives across geographies, industries and verticals
• Must be willing to work onsite in BGC, Taguig

Responsibilities:

• Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
• Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
• Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
• Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
• Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.