Senior Consultant - Solution Design - Taguig

TASQ Staffing Solutions; Taguig; Vor Ort; PHP 1.200.000 - 1.800.000; Vollzeit

Benefits dieser Stelle

HMO for Employee and 2 Free Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

Zusammenfassung

A staffing solutions provider in Taguig seeks a Senior Consultant - Solution Design to lead client interactions and manage contract negotiations. The ideal candidate has at least 8 years of experience in BPO/BPM, possesses solution design knowledge, and excels in competitive market analysis. This role offers outstanding career development opportunities and a performance-based bonus, with on-site work required.

Qualifikationen

• Minimum 8 years of experience in BPO/BPM, with a focus on customer service operations.
• Experience in crafting proposals and managing end-to-end bid processes.
• Knowledge of demand generation and strategy planning.

Aufgaben

• Conduct client interaction sessions to create tailored solutions.
• Analyze market competitive intelligence for gap analysis.
• Engage in continuous improvement projects to achieve project goals.
• Define contract terms by creating and reviewing SOW.
• Guide team in preparing marketing collaterals.

Kenntnisse

BPO/BPM experience

Customer service operations management

Solution design knowledge

Market analysis

Contract negotiation

Proposal writing

GTM strategy

Ausbildung

Graduate in any stream (Preferably MBA)

Jobbeschreibung

About the job Senior Consultant - Solution Design - Taguig

About the job Senior Consultant - Solution Design (Taguig) | Onsite

Education Qualifications: Graduate of any stream (Preferably MBA)

• HMO for Employee and 2 Free Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts

Requirements:

• Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
• Must be knowledgeable on contact center operations along with RFP process and bid management.
• Crafting winning proposals and value propositions
• End to end bid management from qualify till submission
• Respond to RFPs, RFIs, RFQs, tenders and proactive bids
• Demand Generation, Account & strategy planning, GTM initiatives across geographies, industries and verticals
• Must be willing to work onsite in BGC, Taguig

Responsibilities:

• Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
• Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
• Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
• Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
• Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.