Senior BPO Solution Design Consultant - Client Impact

TASQ Staffing Solutions; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Health coverage

Dependent coverage

Quarterly bonuses

Job summary

TASQ Staffing Solutions is seeking a BPO Senior Consultant - Solution Design for onsite work in BGC, Taguig. The role focuses on designing tailored solutions and engaging clients to improve service delivery across accounts.

Ideal candidates bring 8+ years in BPO/BPM with leadership experience and a background in solution design. Willingness to work onsite is required and will be supported by growth opportunities and performance incentives.

Qualifications

• 8+ years of experience in BPO/BPM with a managerial track record.
• Prior experience in solution design is preferred.
• Willing to work onsite in BGC, Taguig.

Responsibilities

• Client Engagement: Develop tailored solutions for client needs and facilitate interaction sessions.
• Market and Competitive Analysis: Gather and synthesize market intelligence and provide insights for reports.
• Ongoing Process Improvement: Participate in continuous improvement initiatives to meet objectives.
• Contract Negotiation: Prepare and review SOW to define contractual terms for solutions.
• Collateral Development: Lead the creation of marketing materials like flyers and case studies.

Skills

BPO/BPM leadership

Contact center operations

RFP processes

Bid management

Client engagement

Job description

TASQ Staffing Solutions is seeking a BPO Senior Consultant - Solution Design for onsite work in BGC, Taguig. The role focuses on designing tailored solutions and engaging clients to improve service delivery across accounts.

Ideal candidates bring 8+ years in BPO/BPM with leadership experience and a background in solution design. Willingness to work onsite is required and will be supported by growth opportunities and performance incentives.