Senior BPO Solution Design Consultant — Onsite (Taguig)

TASQ Staffing Solutions; Taguig; Presencial; PHP 1 200 000 - 1 800 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HMO for employee and 2 dependents

Quarterly performance bonus

Resumo da oferta

TASQ Staffing Solutions seeks a Senior Consultant - Solution Design for on-site work in Taguig. You will design client-specific BPO solutions, engage in client sessions, and lead market analyses to inform strategy.

Role requires 8+ years in BPO/BPM with managerial experience, deep knowledge of contact center operations, and bid management. On-site at BGC Taguig with strong career growth potential.

Qualificações

• Minimum 8 years of BPO/BPM experience with a managerial background.
• Experience leading customer service operations in a managerial role.
• Knowledge of contact center operations, RFP processes and bid management.

Responsabilidades

• Client interactions: Creates solutions customized to client context and leads interaction sessions.
• Competitive and market analysis: Gathers and analyzes market intelligence and identifies gaps for reports.
• Continuous process improvement: Participates in projects to deliver project goals.
• Contract negotiation: Creates and reviews SOW to define contract terms for a solution.
• Creating collaterals: Drives team to prepare flyers, case studies, etc.
• HMO for employee and 2 dependents on Day 1.
• Quarterly performance bonus.
• Career development opportunities and exposure to multiple accounts.

Conhecimentos

BPO/BPM experience

Ferramentas

RFP process

Bid management

Descrição da oferta de emprego

TASQ Staffing Solutions seeks a Senior Consultant - Solution Design for on-site work in Taguig. You will design client-specific BPO solutions, engage in client sessions, and lead market analyses to inform strategy.

Role requires 8+ years in BPO/BPM with managerial experience, deep knowledge of contact center operations, and bid management. On-site at BGC Taguig with strong career growth potential.