Senior Service Delivery Lead

8003 Accenture Inc Company

Muntinlupa

Hybrid

PHP 1,800,000 - 2,400,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Accenture is seeking a Delivery Lead Manager in a hybrid setup based in the Philippines (Metro Manila, Muntinlupa). The role leads the Service Delivery Operations team, manages staff career development, and oversees multiple projects, ensuring client satisfaction and adherence to processes.

The candidate should have 8–12 years in Service Delivery with at least 5 years in leadership and 2 years of Life Insurance experience, and be able to coordinate with technical and non-technical resources to

Qualifications

Above-average communication and meeting facilitation skills.
Proficient in MS Applications.
Flexibility with rotational schedule and overtime.
Strong work ethics, integrity, and attendance.

Responsibilities

Manage and Develop the Service Delivery Operations team
Career management of service delivery operations staff (training, engagement, mentoring, succession planning and annual performance process)
Lead in efforts to maintain and enhance client service solutions
Research, analyze, and recommend strategies for complex retirement plans
Plan and prioritize workload, delegate decisions, and ensure client expectations are met
Coach team on handling transactions and ensure compliance with policies
Execute DR/BCP plans and migrations per project plan