DE032798-Delivery Lead Manager

8003 Accenture Inc Company; Muntinlupa; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

Accenture is seeking a Delivery Lead Manager in a hybrid setup based in the Philippines (Metro Manila, Muntinlupa). The role leads the Service Delivery Operations team, manages staff career development, and oversees multiple projects, ensuring client satisfaction and adherence to processes.

The candidate should have 8–12 years in Service Delivery with at least 5 years in leadership and 2 years of Life Insurance experience, and be able to coordinate with technical and non-technical resources to

Qualifications

• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexibility with rotational schedule and overtime.
• Strong work ethics, integrity, and attendance.

Responsibilities

• Manage and Develop the Service Delivery Operations team
• Career management of service delivery operations staff (training, engagement, mentoring, succession planning and annual performance process)
• Lead in efforts to maintain and enhance client service solutions
• Research, analyze, and recommend strategies for complex retirement plans
• Plan and prioritize workload, delegate decisions, and ensure client expectations are met
• Coach team on handling transactions and ensure compliance with policies
• Execute DR/BCP plans and migrations per project plan

Skills

Communication

MS Applications

Overtime flexibility

Work ethic

Multitasking

Tools

MS Applications

Job description

POSITION TITLE: Delivery Lead Manager

WORK SETUP:

Hybrid

RESPONSIBILITIES:

• Manage and Develop the Service Delivery Operations team
• Responsible for career management of service delivery operations staff (e.g. training, engagement, mentoring, succession planning and annual performance process)
• Manages US Individual Life processes.
• Lead in efforts to maintain and enhance various parts of existing client service solutions.
• Research, analyze, and recommend strategies for complex retirement plans
• Practical understanding and knowledge of relational database structure and concepts.
• Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources.
• Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities
• Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate
• Provide consultative solutions for Client's Individual Life best practices and ensure details are understood so that our administrative processes and system(s) are established correctly.
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.).
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training.
• Coaches team members on proper handling of transactions.
• Execute existing DR/BCP plans of the team.
• Execute/deliver output based on the project plan during migrations.
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired.
• Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports.
• Takes ownership in resolving and managing end-customer issues and negotiations.
• Manages internal updates/communication within the unit.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Initiate and implement process improvements.
• Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects.

What we're looking for:

• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexibility with rotational schedule and must be willing to render Overtime, if necessary.
• Strong work ethics, integrity, and unquestionable character. Without any Code of Conduct violation. Has a good attendance record. No tardiness memo incurred.
• Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.

OTHERS:

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:

• At least 8-12 years of relevant experience in Service Delivery.
• At least 5 years leadership experience.
• 2 years Life Insurance Experience.

#LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can when you thrive, we all thrive.

Wo rld.