BPO Delivery Senior Manager — Strategy & Client Growth

Accenture; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

HMO on Day 1

Free medicines

Paid vacation & sick leave

Performance incentives

Stock purchase plan

Flexible work arrangements

Learning programs & certifications

Job summary

Accenture in the Philippines is seeking a BPO Delivery Lead Senior Manager to oversee complex service delivery across client portfolios, support sales opportunities, build client relationships, and drive delivery strategy.

You will lead recruitment, staffing and people engagement, address performance issues, and ensure targets and SLAs are met, with escalation of risks when necessary.

Qualifications

• 12+ years of relevant experience in Service Delivery.
• 10+ years of supervisory experience.

Responsibilities

• Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities.
• Build client relationships in collaboration with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director. Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area.

Job description

Accenture in the Philippines is seeking a BPO Delivery Lead Senior Manager to oversee complex service delivery across client portfolios, support sales opportunities, build client relationships, and drive delivery strategy.

You will lead recruitment, staffing and people engagement, address performance issues, and ensure targets and SLAs are met, with escalation of risks when necessary.