Delivery Lead Manager: Elevate Client Delivery & Teams

Hammerjack Pty Ltd; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Accenture is seeking a Delivery Lead Manager in the Philippines, returning to an office-based setup at Taguig. The role involves leading service delivery strategies across client portfolios, building strong client relationships, and guiding teams to meet targets and SLAs.

The candidate should have 8–12 years in PTP with 5–10 years in supervisory roles, and will work in a demanding environment with responsibilities for staffing, risk decisions, and escalation handling.

Qualifications

• At least 8 to 12 years relevant work experience in PTP 5 to 10 years supervisory experience

Responsibilities

• Support sales opportunities and delivery of the solution by leveraging Accenture's full capabilities. Build client relationships in collaboration with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people's engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director.
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area.

Job description

Accenture is seeking a Delivery Lead Manager in the Philippines, returning to an office-based setup at Taguig. The role involves leading service delivery strategies across client portfolios, building strong client relationships, and guiding teams to meet targets and SLAs.

The candidate should have 8–12 years in PTP with 5–10 years in supervisory roles, and will work in a demanding environment with responsibilities for staffing, risk decisions, and escalation handling.