Senior Delivery Lead for Large-Scale Programs

8003 Accenture Inc Company; Quezon City; Hybrid; PHP 3,000,000 - 5,500,000; Full time

Job summary

Accenture is seeking a Delivery Lead Sr Manager for a hybrid role, focused on leading service delivery across client portfolios. You will support sales opportunities, build client relationships with the Client Account Leadership team, and drive delivery strategy while managing staffing and performance through continuous improvement.

The role emphasizes risk mitigation, escalation management, and collaboration with multiple teams to meet SLA targets, with rotations and client-site locations

Qualifications

• 12+ years of relevant experience in Service Delivery.
• 10+ years of supervisory experience.
• Standard SDL Profile.

Responsibilities

• Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities
• Build client relationships in collaboration with the Client Account Leadership team
• Lead the service delivery strategy across one or more client portfolios
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments
• Manage people engagement, recruiting and staffing to optimize delivery targets
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area

Skills

Service Delivery

Supervisory Experience

SDL Profile

Job description

Accenture is seeking a Delivery Lead Sr Manager for a hybrid role, focused on leading service delivery across client portfolios. You will support sales opportunities, build client relationships with the Client Account Leadership team, and drive delivery strategy while managing staffing and performance through continuous improvement.

The role emphasizes risk mitigation, escalation management, and collaboration with multiple teams to meet SLA targets, with rotations and client-site locations