Senior Delivery Lead: Strategic Program & Team Leadership

8003 Accenture Inc Company

Mandaluyong

On-site

PHP 1,800,000 - 3,600,000

Full time

10 days ago

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Job summary

Accenture is seeking a Delivery Lead Sr Manager in Mandaluyong to guide multi-location delivery programs and ensure quality across client engagements. The role requires directing the team, planning assignments, and driving delivery excellence with a focus on outcomes and client satisfaction.

You will mobilize resources, lead people management, and align delivery with sales opportunities while maintaining Accenture’s standards.

Qualifications

Standard Service Delivery Profile
12+ years of relevant experience in Service Delivery
10+ years of supervisory experience

Responsibilities

Mobilize appropriate resources.
Support sales opportunities and ensure feasibility of proposed solutions and delivery by leveraging Accenture’s full capabilities.
Improve client and customer relationships with Client Account and Account Management Team leadership.
Plan, deliver and execute project(s) and program(s).
Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where services are provided.
Address performance issues across clients/portfolios; create the operational approach and implement continuous improvement.
Implement standard SLA commitments and other financial/operational metrics for clients/portfolios.
Support achievement of contract controllable income (CCI) targets and cost-to-serve targets; deliver efficiencies through standard processes and synergies.
Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets.