DE032798-Delivery Lead Manager

Accenture in the Philippines; Muntinlupa; Hybrid; PHP 1,674,000 - 2,344,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Lead Manager to head the Service Delivery Operations team in a hybrid work setup. You will lead, mentor and develop staff, oversee multiple projects, and ensure core client processes are delivered with quality.

Experience in Life Insurance and strong leadership are essential for success in this role. The role emphasizes strategic planning, cross-functional collaboration, and ongoing process improvements to meet client expectations and business

Qualifications

• 8–12 years of relevant experience in Service Delivery.
• At least 5 years leadership experience.
• At least 2 years Life Insurance experience.

Responsibilities

• Manage and develop the Service Delivery Operations team.
• Responsible for career management of service delivery operations staff (e.g. training, engagement, mentoring, succession planning and annual performance process).
• Lead and oversee multiple projects and help prioritize workload based on urgency, client expectations and business needs.
• Provide consultative solutions for Client’s Individual Life best practices and ensure details are understood so that our administrative processes and system(s) are established correctly.
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.).
• Coaches team members on proper handling of transactions.
• Executes career development plans for direct reports.

Skills

Service Delivery

Leadership

Life Insurance Experience

Tools

MS Applications

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Manager WORK SETUP: Hybrid

Responsibilities

• Manage and develop the Service Delivery Operations team
• Responsible for career management of service delivery operations staff (e.g. training, engagement, mentoring, succession planning and annual performance process)
• Manages US Individual Life processes.
• Lead in efforts to maintain and enhance various parts of existing client service solutions.
• Research, analyze, and recommend strategies for complex retirement plans
• Practical understanding and knowledge of relational database structure and concepts.
• Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources.
• Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities
• Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate
• Provide consultative solutions for Client’s Individual Life best practices and ensure details are understood so that our administrative processes and system(s) are established correctly.
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.).
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training.
• Coaches team members on proper handling of transactions.
• Execute existing DR/BCP plans of the team.
• Execute/deliver output based on the project plan during migrations.
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired.
• Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports.
• Takes ownership in resolving and managing end-customer issues and negotiations.
• Manages internal updates/communication within the unit.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Initiate and implement process improvements.
• Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects.

What we're looking for

• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexibility with rotational schedule and must be willing to render Overtime, if necessary.
• Strong work ethics, integrity, and unquestionable character. Without any Code of Conduct violation. Has a good attendance record. No tardiness memo incurred.
• Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

Skill and Qualifications

• At least 8-12 years of relevant experience in Service Delivery.
• At least 5 years leadership experience.
• 2 years Life Insurance Experience.