Senior Retail Customer Service Specialist

TTEC; Cainta; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Philippines is seeking a Senior Retail Customer Service Representative to work onsite in Cainta. You’ll help customers by providing quick answers, consulting on products with empathy, and finding resolutions that turn a good experience into an exceptional one.

In a typical day you’ll answer incoming communications and conduct research to resolve issues, while staying focused on meeting targets and KPIs.

Qualifications

• Open to both entry-level candidates and experienced call center professionals.
• High school graduate (old curriculum) or equivalent qualification.
• Strong verbal communication skills, effective voice tone control, and the ability to adapt to diverse customers and cultural backgrounds.
• A learner’s mindset with openness to feedback, a commitment to resolving customer issues, and the drive to consistently meet targets and KPIs.
• Recognize, apply and explain your product or service knowledge
• Proficient in basic computer use and navigating multiple systems to support efficient customer interactions.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service

Communication

Adaptability

Product knowledge

Computer skills

Learnability

Education

High school diploma (old curriculum)

Job description

TTEC Philippines is seeking a Senior Retail Customer Service Representative to work onsite in Cainta. You’ll help customers by providing quick answers, consulting on products with empathy, and finding resolutions that turn a good experience into an exceptional one.

In a typical day you’ll answer incoming communications and conduct research to resolve issues, while staying focused on meeting targets and KPIs.