Customer Service Representative

TTEC; Rizal; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A leading customer service company is seeking a Customer Service Representative to work onsite in Cainta. The role involves answering customer communications, resolving issues, and providing product support. Candidates with or without BPO experience are welcome to apply. A supportive culture and career development opportunities are offered, along with a healthy benefits package including PTO and tuition reimbursement.

Qualifications

• College graduates with or without BPO experience are welcome to apply.
• Requires 6 months of BPO experience for senior high school graduate and college undergraduate.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Job description

Overview

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippinessays it all!

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 4pm. You may visit TTEC Cainta office at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

• College graduates with or without BPO experience are welcome to apply
• Requires 6 months of BPO experience for senior high school graduate and college undergraduate
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives