Sr. Customer Service Representative

TTEC; Cainta; On-site; PHP 279,000 - 390,600; Full time

Job summary

TTEC is inviting applications for a Sr. Customer Service Representative to be onsite in Cainta, Philippines. You will join a global team delivering human, compassionate support across channels and helping create exceptional customer experiences.

You’ll assist customers by explaining products, resolving issues, and documenting interactions. The role emphasizes teamwork, ongoing training, and a welcoming, inclusive culture as you grow your career with TTEC.

Qualifications

• High school diploma or higher; second-year college is acceptable.
• At least 6 months BPO experience preferred.
• Excellent verbal and written English communication.
• Proficient with digital tools and navigating multiple systems.
• Ability to explain products, fare rules, and policies.

Responsibilities

• Advise customers on products and services and provide solutions via voice, email, or chat.
• Respond to inquiries with active listening and identify upgrade opportunities.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

English communication

Digital proficiency

Multi-system navigation

Customer empathy

Education

Senior high school completed

Some college (2nd year)

Tools

CRM systems

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

What You Bring To The Role

• Completed senior high school or has at least completed second year of college
• At least 6 months of BPO Experience is preferred but not required.
• Requires a strong verbal and written English communication skills
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day - and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

PH-Calabarzon-Cainta

Job

Customer Care Representative