Senior Renewals & Growth Lead (Remote)

Sleek; Mexico; Remote; PHP 600,000 - 900,000; Full time

Job summary

Sleek is seeking an experienced Renewals/Customer Success professional to renew services for our Australian client base from the Philippines. You will drive renewal targets, manage cash collection, and upsell opportunities while maintaining high CSAT scores.

You will collaborate with accounting, product, and data teams in a data-driven way to optimize renewal processes, improve customer experiences, and report on pipeline and KPIs. A strong English communicator will thrive in this role.

Qualifications

• Experience in renewal/success management or SaaS/CaaS environments.
• Strong English communication and collaboration with cross-functional teams.

Responsibilities

• Renew services for our Australian client base from the Philippines.
• Drive renewal targets, manage cash collection and upsell opportunities.
• Collaborate with accounting, product and data teams; report on pipeline and KPIs; maintain high CSAT scores.

Skills

Renewals

Customer Success

English communication

Job description

Sleek is seeking an experienced Renewals/Customer Success professional to renew services for our Australian client base from the Philippines. You will drive renewal targets, manage cash collection, and upsell opportunities while maintaining high CSAT scores.

You will collaborate with accounting, product, and data teams in a data-driven way to optimize renewal processes, improve customer experiences, and report on pipeline and KPIs. A strong English communicator will thrive in this role.