Renewals Growth Lead — Customer Success (Remote Singapore)

Sleek; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive market salaries

Generous paid time off

Employee share ownership plan

Flexibility to work remotely

Job summary

Sleek is on the lookout for a Customer Success – Renewals professional to help achieve its revenue targets by renewing services for existing clients. This role is crucial in ensuring high levels of customer satisfaction and retention through effective communication and collaboration across various teams.

With a demand for at least 8 years of relevant experience, applicants should be located in Singapore or the Philippines. The position offers a chance to work in a fast-paced environment while making a significant impact on customer relationships and the company's growth.

Qualifications

• Minimum of 8 years experience in Sales, Account Management or Customer Success.
• Must be located in Singapore or the Philippines.
• Experience working with SMEs and startups in fast-paced environments.

Responsibilities

• Achieve renewal rate targets and CSAT targets.
• Conduct detailed investigations into customer interactions.
• Collaborate with cross-functional teams to improve renewal processes.

Skills

Sales Driven

Ownership

Problem Solving

Customer-centric

Excellent English proficiency

Tools

Tableau

Zendesk

Hubspot

Job description

Sleek is on the lookout for a Customer Success – Renewals professional to help achieve its revenue targets by renewing services for existing clients. This role is crucial in ensuring high levels of customer satisfaction and retention through effective communication and collaboration across various teams.

With a demand for at least 8 years of relevant experience, applicants should be located in Singapore or the Philippines. The position offers a chance to work in a fast-paced environment while making a significant impact on customer relationships and the company's growth.