Australia Renewals Lead - CS & Revenue Growth

Sleek; Cebu City; Hybrid; PHP 1,200,000 - 2,300,000; Full time

Benefits offered by this job

Work from home

Remote 1 month/year

Competitive salaries

Paid time off

Employee stock ownership plan

Job summary

Sleek is seeking a senior Renewal/Customer Success leader in the Philippines to drive renewals, upsell and upgrades across Australian clients. You will work cross-functionally with accounting, product and data teams to secure cash collection and high CSAT.

The role requires at least 8 years in renewals or CS management, strong English, and a data-driven approach to pipeline, forecasting and CRM hygiene. You will report to the Customer Success team and help scale our tech-enabled services.

Qualifications

• Minimum 8 years in Renewals or Customer Success management roles.
• Based in the Philippines.
• Proven track record of renewal targets and cash collection in B2B SaaS or services.
• Experience managing a customer pipeline with CRM hygiene, reporting and forecasting.
• Strong written and spoken English; able to communicate with Australian-market clients.

Responsibilities

• Renewals targets: renewals, upsell and upgrades across the existing client base.
• Manage renewal pipeline using CRM and data-driven reporting.
• Collaborate cross-functionally with accounting, product and data teams to resolve issues.
• Drive monthly cash collection targets and maintain high CSAT.
• Proactively share best practices and contribute to process improvements.

Skills

Renewals experience

Customer Success

CRM management

Forecasting

English proficiency

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

Sleek is seeking a senior Renewal/Customer Success leader in the Philippines to drive renewals, upsell and upgrades across Australian clients. You will work cross-functionally with accounting, product and data teams to secure cash collection and high CSAT.

The role requires at least 8 years in renewals or CS management, strong English, and a data-driven approach to pipeline, forecasting and CRM hygiene. You will report to the Customer Success team and help scale our tech-enabled services.