Senior Customer Success Lead: UK Renewals & Growth

Sleek Corp; Philippines; Remote; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible remote work

Generous paid time off

Employee stock plans

AI-focused growth initiatives

B Corp-certified

Job summary

Sleek Corp, a leading back-office tech platform, seeks an experienced Customer Success professional to drive renewals and revenue across a global client base from the Philippines or India.

You will own renewal targets, resolve issues across teams, and use data to optimize the renewal process while maintaining high CSAT and identifying upsell opportunities. 8+ years in Sales, Account Management or Customer Success is required.

Qualifications

• Experience working with SMEs, startups, fast paced setups in the UK market.
• Exposure to different cultures because Sleek clients are from all over the world.
• Ability to resolve issues by collaborating internally and externally.
• Familiar with Tableau, Zendesk, Hubspot.
• Experience handling complex customers and troubleshooting/escalations.
• Proactive to take up new projects to completion.

Responsibilities

• Achieve renewal rate targets on a monthly basis, along with CSAT, Expansion and churn targets.
• Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, cross-functional collaboration to drive resolution and high customer satisfaction.
• Achieve cash collection targets on a monthly basis through renewal, upsell and upgrades.
• Maintain a data-driven understanding of your pipeline and prioritize ticket resolution to hit monthly targets.
• Collaborate with cross-functional teams (accounting, corp sec, product, data) to improve renewal processes and share best practices.

Skills

Sales

Account Management

Customer Success

Data driven

English communication

Tools

Tableau

Zendesk

Hubspot

Job description

Sleek Corp, a leading back-office tech platform, seeks an experienced Customer Success professional to drive renewals and revenue across a global client base from the Philippines or India.

You will own renewal targets, resolve issues across teams, and use data to optimize the renewal process while maintaining high CSAT and identifying upsell opportunities. 8+ years in Sales, Account Management or Customer Success is required.