Senior Customer Success – Australia - Remote 1mo/yr

Sleek Inc; Philippines; Remote; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Work from home 1 month/year

Employee stock ownership plan

Generous paid time off

Job summary

Sleek Inc is seeking a Customer Success professional to renew services with Australian clients while driving renewals, upsells, and revenue growth. You will renew and expand relationships, ensuring a seamless, high-satisfaction experience throughout the renewal lifecycle.

The role requires strong English communication, cross-functional collaboration, and a track record of achieving renewal and cash collection targets in a B2B SaaS environment. Remote-friendly and based in the Philippines.

Qualifications

• Minimum of 8 years experience in Renewals or Customer Success management roles and you will be located in the Philippines.
• Experience managing a customer pipeline in a data-driven way: CRM hygiene, pipeline reporting, and forecasting.
• Proven ability to work cross-functionally with product, finance, and operations teams to resolve customer issues.
• Strong written and spoken English; ability to communicate clearly with Australian-market clients.

Responsibilities

• Renewals, upsell and revenue expansion to meet monthly targets.
• Maintain and improve CSAT and renewal rates across the Australian client base.
• Collaborate with accounting, product, data, and other teams to drive renewals and customer success.

Skills

Renewals

Customer Success

B2B SaaS

CRM

Job description

Sleek Inc is seeking a Customer Success professional to renew services with Australian clients while driving renewals, upsells, and revenue growth. You will renew and expand relationships, ensuring a seamless, high-satisfaction experience throughout the renewal lifecycle.

The role requires strong English communication, cross-functional collaboration, and a track record of achieving renewal and cash collection targets in a B2B SaaS environment. Remote-friendly and based in the Philippines.