Senior Process Trainer – Call Center & Healthcare Ops

TASQ; Santa Clara; Hybrid; PHP 469.000 - 725.000; Vollzeit

Zusammenfassung

TASQ is seeking a Process Trainer to join our team in the Philippines. The role requires strong training delivery, a valid PHRN or USRN license, and at least 2 years of experience in call center or customer service training.

It offers a hybrid setup with onsite work at MOA, Pasay, and a shifting/night schedule with no fixed weekends off. Your responsibilities include designing and delivering training programs, assessing trainee progress, and using LMS tools to improve learning outcomes, while

Qualifikationen

• College Graduate
• Active PHRN or USRN license
• At least 2 years of experience as a Process Trainer

Aufgaben

• Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
• Strong communication and presentation skills, with the ability to engage and motivate trainees
• Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
• Proficiency in using training and learning management systems, as well as other relevant software and technologies
• A strong understanding of call center operations, customer service best practices, and industry regulations

Kenntnisse

Strong communication

Presentation skills

Training delivery

Ausbildung

College Graduate

Active PHRN or USRN license

Tools

LMS proficiency

Jobbeschreibung

TASQ is seeking a Process Trainer to join our team in the Philippines. The role requires strong training delivery, a valid PHRN or USRN license, and at least 2 years of experience in call center or customer service training.

It offers a hybrid setup with onsite work at MOA, Pasay, and a shifting/night schedule with no fixed weekends off. Your responsibilities include designing and delivering training programs, assessing trainee progress, and using LMS tools to improve learning outcomes, while