Onsite Call Center Process Trainer — Night Shift

TASQ Staffing Solutions; Pasay; On-site; PHP 279,000 - 391,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Call Center Process Trainer to onboard and develop agents at MOA Pasay on a 100% onsite basis. The role centers on coaching new hires through process training and nesting in a fast-paced contact center.

Responsibilities include leading and co-leading classes, tracking attendance, designing engaging activities, evaluating performance, and ensuring compliance with client policies while maintaining professional communication with supervisors and trainees.

Qualifications

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents.
• Monitors and completes daily attendance tracking during the entire process training until nesting.
• Formulates effective activities, exercises or assessments for learning improvement.
• Monitors and evaluates operations, programs, processes, and/or practices for quality and effectiveness; make recommendations for improvement.
• Ensure compliance to client and organizational policies and procedures.
• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents.
• Deliberate to identify new hires' needs in training and nesting.

Responsibilities

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents.
• Monitors and completes daily attendance tracking during the entire process training until nesting.
• Formulates effective activities, exercises or assessments for learning improvement.
• Monitors and evaluates operations, programs, processes, and/or practices for quality and effectiveness; make recommendations for improvement.
• Ensure compliance to client and organizational policies and procedures.
• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents.
• Deliberate to identify new hires' needs in training and nesting.

Skills

Training delivery

Classroom facilitation

Communication skills

Mentoring

Education

2 years college no back subjects

Job description

TASQ Staffing Solutions is seeking a Call Center Process Trainer to onboard and develop agents at MOA Pasay on a 100% onsite basis. The role centers on coaching new hires through process training and nesting in a fast-paced contact center.

Responsibilities include leading and co-leading classes, tracking attendance, designing engaging activities, evaluating performance, and ensuring compliance with client policies while maintaining professional communication with supervisors and trainees.