Call Center Trainer - Pampanga (service desk)

TASQ Staffing Solutions; Angeles; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Quarterly performance bonuses

Accelerated career advancement opportunities

Complimentary HMO and Life Insurance for employee and two dependents

Support for work-life balance

Job summary

A staffing solutions company in Pampanga is seeking an Account/Process Trainer to deliver effective training programs and enhance performance. Candidates should have at least 3 years of training experience, strong communication skills, and the ability to manage teams. The role offers competitive perks, including performance bonuses and HMO benefits.

Qualifications

• Minimum of 3 years of training experience focused on soft skills and customer service.
• At least 4 years of overall BPO experience.
• A minimum of 2 years as a trainer in a BPO or shared services environment.
• Strong verbal and written communication skills.
• Willing to work onsite and adhere to shifting schedules (Clark-based).
• Strong verbal and written communication skills.

Responsibilities

• Identify and evaluate training needs.
• Conduct engaging and effective training sessions.
• Lead and manage diverse teams effectively.
• Research: apply basic research principles to enhance training results.
• People Management: lead and manage diverse teams; address conflicts.
• Administration & Planning: oversee reports, schedules, attendance, feedback, and inter-departmental coordination; optimize resources.

Skills

Customer Service & Tech Training

Tech Proficiency

High-Impact Communication

Analytical Thinking

MS Word

MS Excel

PowerPoint

Tools

MS Word

MS Excel

PowerPoint

Job description

About the job Call Center Trainer - Pampanga (service desk)

TASQ is Hiring: Account/Process Trainer (Clark)

Immediate Start | Initial Interview via Phone

Quarterly performance bonuses

Accelerated career advancement opportunities

Support for work-life balance

Complimentary HMO and Life Insurance for the employee and two dependents

Office situated in the Central Business District

Certified as a Great Place to Work

Position Summary

TASQ is looking for a qualified Account/Process Trainer located in Clark to join our team immediately. This position focuses on delivering effective training programs and enhancing performance improvement efforts.

Qualifications

• Minimum of 3 years of training experience focused on soft skills and customer service
• At least 4 years of overall BPO experience
• A minimum of 2 years as a trainer in a BPO or shared services environment
• Preferred: 2 years of experience training in service desk accounts
• Must be willing to work onsite and adhere to shifting schedules (Clark-based)
• Strong verbal and written communication skills

Core Responsibilities

• Training Needs Analysis
  • Identify and evaluate training needs
  • Provide continuous support to enhance learning and performance
• Content Development
  • Develop and modify training materials using established techniques
• Training Delivery
  • Conduct engaging and effective training sessions
• Research
  • Apply basic research principles to enhance training results
• People Management
  • Lead and manage diverse teams effectively
  • Address conflicts proficiently
• Administration & Planning
  • Oversee reports, schedules, attendance, feedback, and inter-departmental coordination
  • Optimize training resources and streamline processes

Key Skills Required

• Customer Service & Tech Training
  • Experience in communication, technical support, and customer service training.
• Tech Proficiency
  • Basic knowledge of MS Word, Excel, and PowerPoint for reporting and documentation.
• High-Impact Communication
  • Professional, positive, and service-oriented attitude.
• Analytical Thinking
  • Ability to assess data, identify problems, and suggest solutions.