Senior Process Trainer – Hybrid Call Center Leader

TASQ Staffing Solutions; Pasay; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

A leading staffing solutions provider in Pasay is looking for a highly skilled Process Trainer. The ideal candidate will possess significant experience in customer service training, with strong communication and problem-solving skills. Responsibilities include engaging trainees and developing tailored training programs in a hybrid work environment. Candidates should hold at least a college degree and possess PHRN or USRN certifications, alongside 2 years of experience in a similar role.

Qualifications

• Must have at least 2 years of experience as a Process Trainer.
• Proven track record in developing and delivering training programs.
• Strong understanding of call centre operations and industry regulations.

Responsibilities

• Engage and motivate trainees through effective communication.
• Identify training needs and implement solutions tailored to teams.
• Utilize relevant software and technologies in training delivery.

Skills

Process Training

Communication Skills

Problem-Solving

Presentation Skills

Education

College Graduate

PHRN or USRN

Tools

Learning Management Systems

Job description

A leading staffing solutions provider in Pasay is looking for a highly skilled Process Trainer. The ideal candidate will possess significant experience in customer service training, with strong communication and problem-solving skills. Responsibilities include engaging trainees and developing tailored training programs in a hybrid work environment. Candidates should hold at least a college degree and possess PHRN or USRN certifications, alongside 2 years of experience in a similar role.