Senior BPO Process Training Lead (Hybrid)

TASQ Staffing Solutions; Pasay; Hybrid; PHP 335,000 - 614,000; Full time

Job summary

TASQ Staffing Solutions is hiring a BPO Sr. Executive - Process Training to support MOA Pasay, with a hybrid work setup and mid-shift schedule. You will conduct new hire training for process processes and develop targeted training plans to uplift agent performance.

The role requires at least 2 years in training within a BPO, plus basic MS Office and Adobe editing skills. A college degree (or 72 units) is acceptable, with emphasis on delivering effective training outcomes.

Qualifications

• 2 years of experience in Training BPO.
• Basic knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook.
• Responsible for support for current New-Hire Training then full facilitation of future New-Hire Training classes, reporting and feedback to the agent.
• At least 2nd Year College / 72 Units | Bachelor's Degree (Any course).
• Basic knowledge of editing tools Adobe.

Responsibilities

• Conduct New Hire training for process based on the agenda.
• Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will be the outcome of a TNA and action plans.
• Create a Training Needs Analysis and create action plans based on TNA and opportunities to support Operations.
• Collaborate with the CE (Customer Experience), Quality Analyst and Pre Process Training team in making suggestions in enhancing training agenda.
• Provide feedback to associates / trainees based on progress in training.
• Complete required reports for tracking and communicating training progress at different levels.
• Conduct coaching sessions to trainees and agents towards performance improvement.

Skills

Training BPO

Education

Bachelor's degree

Tools

MS Office

MS Excel

PowerPoint

Word

Outlook

Adobe

Job description

TASQ Staffing Solutions is hiring a BPO Sr. Executive - Process Training to support MOA Pasay, with a hybrid work setup and mid-shift schedule. You will conduct new hire training for process processes and develop targeted training plans to uplift agent performance.

The role requires at least 2 years in training within a BPO, plus basic MS Office and Adobe editing skills. A college degree (or 72 units) is acceptable, with emphasis on delivering effective training outcomes.