Process Trainer - Senior Executive (Hybrid) | MOA Pasay

TASQ; Santa Clara; Hybrid; PHP 469,000 - 725,000; Full time

Job summary

TASQ is seeking a Process Trainer to join our team in the Philippines. The role requires strong training delivery, a valid PHRN or USRN license, and at least 2 years of experience in call center or customer service training.

It offers a hybrid setup with onsite work at MOA, Pasay, and a shifting/night schedule with no fixed weekends off. Your responsibilities include designing and delivering training programs, assessing trainee progress, and using LMS tools to improve learning outcomes, while

Qualifications

• College Graduate
• Active PHRN or USRN license
• At least 2 years of experience as a Process Trainer

Responsibilities

• Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
• Strong communication and presentation skills, with the ability to engage and motivate trainees
• Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
• Proficiency in using training and learning management systems, as well as other relevant software and technologies
• A strong understanding of call center operations, customer service best practices, and industry regulations

Skills

Strong communication

Presentation skills

Training delivery

Education

College Graduate

Active PHRN or USRN license

Tools

LMS proficiency

Job description

Hybrid setup: 3x Onsite

Location: MOA, Pasay

Schedule: Shifting schedule / Night shift (No fixed weekends off)

Requirements:

• College Graduate
• With Active PHRN or USRN license
• At least 2 years experience as a Process Trainer

Job Responsibilities:

• Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
• Strong communication and presentation skills, with the ability to engage and motivate trainees
• Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
• Proficiency in using training and learning management systems, as well as other relevant software and technologies
• A strong understanding of call center operations, customer service best practices, and industry regulations