Process Trainer - Senior Executive (Hybrid) | MOA Pasay

TASQ Staffing Solutions; Pasay; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

A leading staffing solutions provider in Pasay is looking for a highly skilled Process Trainer. The ideal candidate will possess significant experience in customer service training, with strong communication and problem-solving skills. Responsibilities include engaging trainees and developing tailored training programs in a hybrid work environment. Candidates should hold at least a college degree and possess PHRN or USRN certifications, alongside 2 years of experience in a similar role.

Qualifications

• Must have at least 2 years of experience as a Process Trainer.
• Proven track record in developing and delivering training programs.
• Strong understanding of call centre operations and industry regulations.

Responsibilities

• Engage and motivate trainees through effective communication.
• Identify training needs and implement solutions tailored to teams.
• Utilize relevant software and technologies in training delivery.

Skills

Process Training

Communication Skills

Problem-Solving

Presentation Skills

Education

College Graduate

PHRN or USRN

Tools

Learning Management Systems

Job description

Hybrid setup: 3x Onsite

Location: MOA Pasay

Schedule: Shifting schedule / Night shift (No fixed weekends off)

Requirements:

• College Grad
• With PHRN or USRN
• With 2 years of experience as a Process Trainer.

Job Responsibilities:

• Significant experience in a call centre or customer service training role, with a proven track record of developing and delivering effective training programs
• Strong communication and presentation skills, with the ability to engage and motivate trainees
• Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
• Proficiency in using training and learning management systems, as well as other relevant software and technologies
• A strong understanding of call centre operations, customer service best practices, and industry regulations