Call Center Trainer - Pampanga

TASQ Staffing Solutions; Angeles; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Quarterly performance bonuses

Opportunities for rapid career advancement

Support for work-life balance

Free HMO and Life Insurance

Free HMO and Life Insurance coverage (

Job summary

A prominent staffing agency is seeking an experienced Call Center Trainer based in Clark to deliver high-quality training programs. The ideal candidate should have a Bachelor's degree and at least 2-3 years of training experience in the BPO industry. This role offers opportunities for career advancement, quarterly bonuses, and support for work-life balance. Candidates must be willing to accommodate shift schedules and work onsite.

Qualifications

• 2-3 years of training experience in the BPO industry.
• Prior experience as a trainer is highly preferred.
• Experience in customer service and technical support training.
• Excellent oral and written communication skills

Responsibilities

• Identify and evaluate training requirements.
• Develop comprehensive course structures.
• Conduct engaging and impactful training sessions.
• Manage reports and optimize training resources.
• People Management: Lead and manage diverse teams
• Administration & Planning: Manage reports, schedules, attendance, feedback, and coordination with other departments

Skills

Training experience

Communication skills

Analytical skills

Customer service

Technical support training

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS PowerPoint

Job description

About the job Call Center Trainer - Pampanga

TASQ is Hiring: Account/Process Trainer (Clark)

Immediate start | Initial interview conducted via phone

• Quarterly performance bonuses
• Opportunities for rapid career advancement
• Support for work-life balance
• Free HMO and Life Insurance coverage for the employee and two dependents
• Office located in the Central Business District
• Certified as a Great Place to Work

Position Overview

We are seeking an experienced account/process trainer based in Clark to join our team as soon as possible. The role involves delivering high-quality training programs and supporting initiatives aimed at enhancing performance.

Qualifications

• Bachelor's degree required
• 2-3 years of training experience within the BPO industry
• Prior experience as a trainer is highly preferred
• Excellent oral and written communication skills

Key Responsibilities

1. Training Needs Analysis
   • Identify and evaluate training requirements
   • Provide ongoing support to reinforce learning and improve performance
   • Develop comprehensive course structures and methodologies
2. Content Development
   • Create and adapt training materials using effective development techniques
3. Training Delivery
   • Conduct engaging and impactful training sessions
4. Research
   • Apply basic research principles to enhance training effectiveness
   • Work closely with internal teams and clients across different cultures
5. People Management
   • Lead and manage diverse teams
   • Handle conflicts efficiently
6. Administration & Planning
   • Manage reports, schedules, attendance, feedback, and coordination with other departments
   • Optimize training resources and streamline processes

Required Skills

• Experience in customer service, technical support, and soft skills training
• Basic proficiency in MS Word, Excel, and PowerPoint for reporting and documentation
• Professional, positive, and service-oriented communication style
• Strong analytical skills to evaluate data, identify issues, and propose solutions

Candidate Screening Criteria

• Minimum of 3 years' experience in training focused on soft skills and customer service
• At least 4 years total experience in the BPO sector
• Minimum of 2 years as a trainer within a BPO or shared services environment
• Experience in tech support is a plus
• Willingness to work onsite in Clark and accommodate shift schedules