Senior Operations Leader: Drive KPIs, Coach Leaders

Ionos; Compostela; On-site; PHP 1,400,000 - 1,900,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Healthcare and life insurance from day

Training and development

Work-life balance

Engagement activities

Job summary

IONOS in Cebu City, Philippines, is seeking an experienced Sr. Operations Manager to lead performance across markets and ensure production targets are met. You will collaborate with multiple teams and senior leaders to drive efficiency, quality, and customer experience.

The role requires strong people leadership, strategic thinking, and a track record in managing complex operations. This full-time position offers a dynamic environment, competitive compensation, and opportunities for professional

Qualifications

• 5+ years of experience in people management.
• Customer communication experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Sets clear goals & measurements, drives team results to meet organization goals.
• Coaches Team Leaders to meet and exceed performance standards.
• Conducts coach-the-coach sessions and observations to improve leadership.
• Leads two-way dialogue between Team Leaders and other functions to drive operational excellence.
• Grows Team Leaders/Support Leaders through development programs.

Skills

Verbal skills

Written communication

Organizational skills

Influence & data-driven decisions

Leadership & coaching

Systems proficiency

Education

Bachelor’s degree or equivalent experience

Job description

IONOS in Cebu City, Philippines, is seeking an experienced Sr. Operations Manager to lead performance across markets and ensure production targets are met. You will collaborate with multiple teams and senior leaders to drive efficiency, quality, and customer experience.

The role requires strong people leadership, strategic thinking, and a track record in managing complex operations. This full-time position offers a dynamic environment, competitive compensation, and opportunities for professional