Operations Leader - KPI Driven, Hybrid & Flexible

Multitude Global Services Corp; Cebu City; On-site; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Private health insurance

Internet allowance

Remote-friendly policies

Workation programme

13th month pay

Up to 20 days service incentive leave

Job summary

Multitude Global Services Corp is looking for an Operations Manager in Cebu City to oversee and enhance daily operations. This role requires a strong people leader with a results-driven mindset to ensure operational excellence and high-quality service delivery.

You will manage KPIs, collaborate with various stakeholders, and identify performance improvement opportunities. A data-driven approach and proficiency in English are essential for success in this fast-paced environment.

Qualifications

• Proven experience in operations management or similar leadership role.
• Strong experience managing operational KPIs and SLAs.
• Experience leading teams in a fast-paced customer operations environment.
• Strong people-management and coaching skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication and stakeholder management skills.
• Ability to work under pressure and drive operational performance.

Responsibilities

• Oversee and manage day-to-day operations to ensure smooth and efficient service delivery.
• Monitor operational productivity, service quality, and customer experience.
• Develop, implement, and monitor KPIs and SLAs for operational performance.
• Lead, coach, and develop operational staff.
• Collaborate with internal departments and communicate operational updates.

Skills

Operations management

KPI & SLA management

People management

Analytical skills

Communication skills

Job description

Multitude Global Services Corp is looking for an Operations Manager in Cebu City to oversee and enhance daily operations. This role requires a strong people leader with a results-driven mindset to ensure operational excellence and high-quality service delivery.

You will manage KPIs, collaborate with various stakeholders, and identify performance improvement opportunities. A data-driven approach and proficiency in English are essential for success in this fast-paced environment.