Senior Operations Manager - Performance & Service Lead

ibex; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

ibex in the Philippines is seeking a Sr. Operations Manager to lead team leaders and their representatives, ensuring quality services and performance levels meet client needs while upholding company policies.

The role emphasizes optimizing productivity, maintaining strong client relationships, guiding KPI-driven operations, and mentoring staff. A bachelor’s degree and 4+ years in related fields, including 2 years as an Operations Manager for a telco/CSAT-focused account are required.

Qualifications

• Bachelor’s Degree (any field) or equivalent work experience.
• At least 4 years experience in the related field.
• AT least 2 years experience as an Operations Manager for an inbound sales/CSAT driven Telco account.

Responsibilities

• Lead performance of team leaders and their representatives to meet client expectations.
• Maintain optimum productivity and service level goals at all times.
• Build and sustain excellent client relationships while adhering to policies.

Skills

Excellent communication skills

Leadership

Analytical skills

Organizational skills

Time management

Problem solving

Report creation/interpretation

Education

Bachelor’s Degree (any field)

Job description

ibex in the Philippines is seeking a Sr. Operations Manager to lead team leaders and their representatives, ensuring quality services and performance levels meet client needs while upholding company policies.

The role emphasizes optimizing productivity, maintaining strong client relationships, guiding KPI-driven operations, and mentoring staff. A bachelor’s degree and 4+ years in related fields, including 2 years as an Operations Manager for a telco/CSAT-focused account are required.