Senior Operations Lead for Australian Trades (Remote)

Pandr Outsourcing; Legazpi; On-site; PHP 502,000 - 949,000; Full time

Benefits offered by this job

Great Place to Work Certified

HMO coverage with dependent benefits

21 leave credits

Exposure to international leadership

Job summary

Pandr Outsourcing is seeking an experienced Operations Coordinator to support an Australian electrical and trades business from a remote Philippines-based setup. You will manage jobs from creation to completion, schedule tradespeople, and coordinate with customers and suppliers with minimal supervision.

The role requires strong English, hands-on experience with job management systems and Xero, and a proven track record in Australian operations.

Qualifications

• Minimum 5 years' experience in administration, operations, coordination, or a related role.
• Minimum 2 years' experience supporting Australian businesses.
• Minimum 2 years' experience specifically within an Australian electrical, construction, maintenance, or trades/service business.

Responsibilities

• Manage jobs from creation through to completion.
• Schedule and coordinate jobs, appointments, and tradespeople.
• Monitor job progress and follow up outstanding actions.
• Coordinate with internal staff to ensure jobs progress on time.
• Maintain accurate customer records, job information, and documentation.
• Create and manage purchase orders.
• Coordinate with suppliers regarding orders, deliveries, and job requirements.
• Process and follow up supplier invoices.
• Track supplier costs and expenses against jobs.
• Maintain accurate records within Xero and track job-related costs.
• Ensure financial and job information is recorded accurately.
• Communicate directly with Australian customers via phone and email.
• Provide timely updates and follow up outstanding requirements.
• Resolve day-to-day operational issues independently.
• Identify inefficient processes and implement practical improvements using technology.

Skills

5+ years experience in admin/ops

Australian business experience

Australian trades experience

Job management software knowledge

Xero proficiency

Purchase orders

Supplier invoicing

Job costing

CRM experience

AI tools usage (ChatGPT)

Tools

Tradify

SimPRO

ServiceM8

AroFlo

Job description

Pandr Outsourcing is seeking an experienced Operations Coordinator to support an Australian electrical and trades business from a remote Philippines-based setup. You will manage jobs from creation to completion, schedule tradespeople, and coordinate with customers and suppliers with minimal supervision.

The role requires strong English, hands-on experience with job management systems and Xero, and a proven track record in Australian operations.