Remote Operations & Sales Support Coordinator

OutsourcedIn; Manila; On-site; PHP 2,780,000 - 3,849,000; Full time

Job summary

OutsourcedIn is seeking an experienced Customer Service, Executive Assistant, Operations, and Sales Support Coordinator to assist a growing Australian office-supplies and wholesale distribution business. The role covers order processing, transport coordination, inventory support and accounts functions using Xero and Shopify.

You will manage orders from enquiry to delivery, invoicing and payment, while maintaining confidentiality and delivering excellent customer service to diverse clients

Qualifications

• Minimum three years' experience in customer service, administration, operations or sales support for an Australian business.
• Strong hands-on experience using Xero for AR and AP.
• Experience processing sales orders, invoices, payments and supplier bills.
• Experience coordinating transport, couriers or deliveries.
• Excellent written and spoken English.

Responsibilities

• Respond to customer enquiries by phone, email and online channels.
• Assist customers with products, pricing, stock availability, delivery and order status.
• Provide executive support to the Director and management.
• Process sales orders accurately and promptly.
• Coordinate transport, couriers and deliveries.
• Maintain accurate customer and supplier records.

Skills

Customer service

Administration

Operations

Sales support

Xero

Shopify

Microsoft Excel

Microsoft Outlook

English

Problem solving

Tools

Xero

Shopify

WooCommerce

Job description

OutsourcedIn is seeking an experienced Customer Service, Executive Assistant, Operations, and Sales Support Coordinator to assist a growing Australian office-supplies and wholesale distribution business. The role covers order processing, transport coordination, inventory support and accounts functions using Xero and Shopify.

You will manage orders from enquiry to delivery, invoicing and payment, while maintaining confidentiality and delivering excellent customer service to diverse clients