Remote Admin Lead: Customer Service & Contracts

OutsourcedIn; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

OutsourcedIn in the Philippines is seeking an experienced Customer Service, Executive Assistant and Contracts Administrator to support a busy plumbing business. This hands-on role covers customer enquiries, job coordination, executive assistance, contracts administration, compliance documentation and lodgement of plumbing certificates.

You will be highly organized, communicate with Australian customers, builders, subcontractors, suppliers and certifiers, and manage multiple jobs and deadlines

Qualifications

• Strong customer-service and administration experience.
• Excellent written and spoken English.
• Confident communication with Australian customers and partners.

Responsibilities

• Answer incoming calls, emails and online enquiries.
• Provide professional customer service to homeowners, builders, strata managers, developers and commercial clients.
• Gather job details, site information, plans, photographs and access instructions.
• Schedule plumbing inspections, service calls and project work.
• Coordinate appointments between clients, site supervisors and field staff.
• Prepare correspondence, reports, meeting notes and internal documentation.

Skills

Customer service

Administration

Communication

Tools

Microsoft Office

Google Workspace

Excel

Job description

OutsourcedIn in the Philippines is seeking an experienced Customer Service, Executive Assistant and Contracts Administrator to support a busy plumbing business. This hands-on role covers customer enquiries, job coordination, executive assistance, contracts administration, compliance documentation and lodgement of plumbing certificates.

You will be highly organized, communicate with Australian customers, builders, subcontractors, suppliers and certifiers, and manage multiple jobs and deadlines