Senior NOC Engineer: Tier 3 Incident & Network

Calltek; Davao City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Calltek is seeking a Tier 3 IT Support & NOC Agent to provide top-level technical escalation, monitoring oversight, incident leadership, and infrastructure improvements across client environments. You’ll drive root cause analysis, automation, and security-focused operations while ensuring system stability and performance.

Responsibilities span network monitoring, incident management, field coordination, and collaboration with engineering and vendors on complex outages and pro-active service

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• 2+ years of network operations or NOC experience
• CCNA/CCNP or equivalent certifications preferred
• Experience coordinating with field technicians and dispatch operations
• Experience with network security considerations and incident response

Responsibilities

• Monitor infrastructure and analyze performance trends, bandwidth, latency, and KPIs.
• Respond to alerts and outages within SLA timeframes.
• Perform triage, diagnosis, and manage incident lifecycle.
• Coordinate vendor support and bridge calls during major incidents.
• Document lessons learned and lead root cause analysis.
• Implement changes and maintenance with proper change control.

Skills

Communication

Problem solving

Calm under pressure

Team collaboration

Time management

Mentoring

Prioritization

Education

Bachelor's degree in Computer Science/IT

Tools

SolarWinds

PRTG

Nagios

Zabbix

Cosmos

Wireshark

tcpdump

PowerShell

Job description

Calltek is seeking a Tier 3 IT Support & NOC Agent to provide top-level technical escalation, monitoring oversight, incident leadership, and infrastructure improvements across client environments. You’ll drive root cause analysis, automation, and security-focused operations while ensuring system stability and performance.

Responsibilities span network monitoring, incident management, field coordination, and collaboration with engineering and vendors on complex outages and pro-active service