Senior NOC Engineer: Incident Response & Network Ops

Staff4Me; Davao City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Staff4Me is seeking a Tier 3 IT Support & NOC Agent to serve as the highest level of technical escalation within client environments, resolving complex issues while providing advanced monitoring oversight and incident leadership.

The role requires deep technical expertise in network operations, incident management, and security, plus the ability to coordinate with field technicians and vendor partners during major incidents.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• 2+ years of network operations or NOC experience
• Incident management and escalation handling
• Experience coordinating with field technicians and dispatch operations
• TCP/IP, routing protocols, VLANs, QoS
• Cisco, Ruckus, Aruba/HP, Meraki routers, switches and wireless controllers
• Firewalls (Cisco ASA, Fortinet, WatchGuard)
• Monitoring tools (SolarWinds, PRTG, Nagios, Zabbix, Cosmos)
• Wireshark, tcpdump, packet analysis
• VPN, SD-WAN, load balancers, wired and wireless networking
• Property Management Systems (PMS) and hospitality tech (preferred)
• Strong communication and problem-solving abilities
• Calm under pressure during critical incidents
• Team collaboration and mentoring skills
• Time management and prioritization
• Preferred: CCNA, CCNP, Ruckus/Aruba/Meraki certifications, CompTIA Network+, CWNA, Fortinet NSE
• Can work on site and on a shifting schedule.

Responsibilities

• Monitor and analyze performance across LAN, WAN, MPLS, SD-WAN and wireless networks
• Respond to alerts and outages within SLA timeframes
• Triage, diagnose, and manage incident lifecycle; perform root cause analysis
• Coordinate with field technicians and vendor teams during major incidents
• Configure devices (routers, switches, firewalls, load balancers, wireless controllers) and perform firmware updates
• Maintain network documentation and topology diagrams
• Lead disaster recovery planning and EDR/security deployments
• Prepare post-incident RCA reports and drive continuous improvement initiatives
• Ensure security with SIEM monitoring, ACLs, and compliance activities
• Provide technical leadership and mentorship to Tier 1/2 staff
• Can work on site and on a shifting schedule

Skills

Tier 3 escalation

Network monitoring

Incident management

Root cause analysis

Vendor coordination

Communication

Team mentoring

Time management

Education

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience

Tools

SolarWinds

PRTG

Nagios

Zabbix

Cosmos

Wireshark

tcpdump

Cisco

Ruckus

Aruba/HP

Meraki

Fortinet

WatchGuard

Job description

Staff4Me is seeking a Tier 3 IT Support & NOC Agent to serve as the highest level of technical escalation within client environments, resolving complex issues while providing advanced monitoring oversight and incident leadership.

The role requires deep technical expertise in network operations, incident management, and security, plus the ability to coordinate with field technicians and vendor partners during major incidents.