Tier 3 NOC Engineer: Incident Response & Network Ops

CallTek, Inc.

Cebu City

On-site

PHP 550,000 - 900,000

Full time

14 days+

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Job summary

CallTek, Inc. is seeking a Tier 3 IT Support & NOC Agent to serve as the highest level of technical escalation, resolving complex issues while providing advanced monitoring oversight and incident response leadership across client environments.

The role combines deep technical expertise with proactive operational responsibility to ensure system stability, performance, and reliability, while leading root cause analysis and automation efforts.

Qualifications

Bachelor's degree or equivalent work experience in Computer Science/IT.
2+ years of network operations or NOC experience.
Experience coordinating with field technicians and dispatch operations.
Experience with incident management and escalation handling.
Hands-on Wireshark/tcpdump for traffic analysis.

Responsibilities

Monitor network infrastructure and performance metrics to ensure stability.
Respond to alerts and manage incident lifecycle within SLA timeframes.
Lead escalation coordination with Tier 1/2 teams and vendors during major incidents.
Perform firmware updates, routing/firewall configuration, and VPN setup.
Develop post-incident RCA reports and preventive improvement plans.
Maintain network documentation and topology diagrams; support capacity planning.