Senior NOC & Network Operations Engineer
Staff4Me
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Job summary
Staff4Me is seeking a Tier 3 IT Support & NOC Agent in Cebu City to escalate complex issues, lead root cause analyses, and strengthen monitoring strategies. You will oversee incident handling, performance metrics, and cross-team communication to ensure system stability across client environments.
The role emphasizes advanced troubleshooting, proactive maintenance, and collaboration with field technicians and MSP teams, with on-site work and rotating shifts in the Cebu area.
Job description
Staff4Me is seeking a Tier 3 IT Support & NOC Agent in Cebu City to escalate complex issues, lead root cause analyses, and strengthen monitoring strategies. You will oversee incident handling, performance metrics, and cross-team communication to ensure system stability across client environments.
The role emphasizes advanced troubleshooting, proactive maintenance, and collaboration with field technicians and MSP teams, with on-site work and rotating shifts in the Cebu area.
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