Senior NOC Engineer: Incident Response & Uptime Champion

Thakral One; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Thakral One in the Philippines seeks a Senior NOC Engineer to lead monitoring, incident coordination, and escalation across enterprise IT operations. You will mentor junior staff, drive incident response effectiveness, and maintain operational reporting for service reviews.

Responsibilities include coordinating with cross-functional teams, ensuring SLAs are met, and contributing to knowledge base improvements. This is a long-term engagement with a 5-year contract duration.

Qualifications

• Senior-level experience in NOC operations, infrastructure monitoring, incident management, or enterprise IT operations.
• Handled escalations in production support environment with multiple technical teams and vendors.
• Supported enterprise collaboration, infrastructure, or systems administration environments.

Responsibilities

• Monitor infrastructure, collaboration services, and system alerts to detect service disruptions, performance degradation, and operational risks.
• Provide senior-level incident handling, initial diagnosis, ticket triage, escalation, and follow-through until service restoration.
• Support Office Collaboration operations involving DNS, DHCP, SMTP, OKTA, PAM, AWS Route 53, GCP DNS, Zimbra, Windows Server Update Services, and related enterprise services.
• Coordinate with system administrators, infrastructure engineers, database administrators, and third-party vendors to resolve incidents and service requests.
• Track ticket progress and ensure incidents are handled within agreed service expectations, including ticket-handling quality requirements.
• Support Install, Move, Add, and Change activities by coordinating technical inputs, validating readiness, and monitoring post-change stability.
• Prepare and maintain NOC logs, incident summaries, service reports, and operational documentation for service reviews.
• Identify recurring incidents and contribute to problem management, knowledge base improvements, and process optimisation.
• Provide guidance to other support resources during escalations, ensuring clear communication and structured incident ownership.

Skills

Senior NOC experience

Infrastructure monitoring

Incident management

Enterprise IT operations

Monitoring tools

Ticketing systems

Job description

Thakral One in the Philippines seeks a Senior NOC Engineer to lead monitoring, incident coordination, and escalation across enterprise IT operations. You will mentor junior staff, drive incident response effectiveness, and maintain operational reporting for service reviews.

Responsibilities include coordinating with cross-functional teams, ensuring SLAs are met, and contributing to knowledge base improvements. This is a long-term engagement with a 5-year contract duration.