24/7 NOC Lead — Incident Response & Uptime Expert

Magellan Communications Corporation; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

A telecommunications company in the Philippines is seeking a qualified individual to lead and oversee NOC operations. The role involves ensuring continuous service availability, managing incident responses, and driving performance analytics. The ideal candidate should have over 5 years of experience in telecommunications or NOC operations, as well as a bachelor's degree in a related field. Strong analytical, problem-solving, and leadership skills are essential for this role. Salary and benefits commensurate with experience.

Qualifications

• 5+ years of experience in telecommunications, tower operations, or NOC operations.
• Experience in performance analytics and incident management.
• Leadership or shift lead experience preferred.

Responsibilities

• Leads and oversees 24/7 Network Operations Center (NOC) activities.
• Manages end-to-end alarm monitoring and ticket governance.
• Provides operational insights to leadership and customers.

Skills

Telecommunications network understanding

Knowledge of power systems

Proficiency in monitoring tools

Advanced reporting skills

Analytical and problem-solving skills

Communication and leadership skills

Education

Bachelor’s degree in Electrical/Electronics Engineering or related field

Tools

Excel

Power BI

Job description

A telecommunications company in the Philippines is seeking a qualified individual to lead and oversee NOC operations. The role involves ensuring continuous service availability, managing incident responses, and driving performance analytics. The ideal candidate should have over 5 years of experience in telecommunications or NOC operations, as well as a bachelor's degree in a related field. Strong analytical, problem-solving, and leadership skills are essential for this role. Salary and benefits commensurate with experience.