NOC Engineer – Senior (Philippines)

Thakral One; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Thakral One in the Philippines seeks a Senior NOC Engineer to lead monitoring, incident coordination, and escalation across enterprise IT operations. You will mentor junior staff, drive incident response effectiveness, and maintain operational reporting for service reviews.

Responsibilities include coordinating with cross-functional teams, ensuring SLAs are met, and contributing to knowledge base improvements. This is a long-term engagement with a 5-year contract duration.

Qualifications

• Senior-level experience in NOC operations, infrastructure monitoring, incident management, or enterprise IT operations.
• Handled escalations in production support environment with multiple technical teams and vendors.
• Supported enterprise collaboration, infrastructure, or systems administration environments.

Responsibilities

• Monitor infrastructure, collaboration services, and system alerts to detect service disruptions, performance degradation, and operational risks.
• Provide senior-level incident handling, initial diagnosis, ticket triage, escalation, and follow-through until service restoration.
• Support Office Collaboration operations involving DNS, DHCP, SMTP, OKTA, PAM, AWS Route 53, GCP DNS, Zimbra, Windows Server Update Services, and related enterprise services.
• Coordinate with system administrators, infrastructure engineers, database administrators, and third-party vendors to resolve incidents and service requests.
• Track ticket progress and ensure incidents are handled within agreed service expectations, including ticket-handling quality requirements.
• Support Install, Move, Add, and Change activities by coordinating technical inputs, validating readiness, and monitoring post-change stability.
• Prepare and maintain NOC logs, incident summaries, service reports, and operational documentation for service reviews.
• Identify recurring incidents and contribute to problem management, knowledge base improvements, and process optimisation.
• Provide guidance to other support resources during escalations, ensuring clear communication and structured incident ownership.

Skills

Senior NOC experience

Infrastructure monitoring

Incident management

Enterprise IT operations

Monitoring tools

Ticketing systems

Job description

As a Senior NOC Engineer, you will provide senior-level monitoring, operational support, and incident coordination for an enterprise Office Collaboration and system administration environment. You will help ensure service availability, timely incident response, and accurate operational reporting across collaboration platforms, infrastructure services, and supporting network components.

What You'll Do and How You'll Succeed

• Monitor infrastructure, collaboration services, and system alerts to detect service disruptions, performance degradation, and operational risks.
• Provide senior-level incident handling, initial diagnosis, ticket triage, escalation, and follow-through until service restoration.
• Support Office Collaboration operations involving DNS, DHCP, SMTP, OKTA, PAM, AWS Route 53, GCP DNS, Zimbra, Windows Server Update Services, and related enterprise services.
• Coordinate with system administrators, infrastructure engineers, database administrators, and third-party vendors to resolve incidents and service requests.
• Track ticket progress and ensure incidents are handled within agreed service expectations, including ticket-handling quality requirements.
• Support Install, Move, Add, and Change activities by coordinating technical inputs, validating readiness, and monitoring post-change stability.
• Prepare and maintain NOC logs, incident summaries, service reports, and operational documentation for service reviews.
• Identify recurring incidents and contribute to problem management, knowledge base improvements, and process optimisation.
• Provide guidance to other support resources during escalations, ensuring clear communication and structured incident ownership.

We'd Love to Hear From You If...

Experience

• You have senior-level experience in NOC operations, infrastructure monitoring, incident management, or enterprise IT operations.
• You have handled escalations in a production support environment with multiple technical teams and vendors.
• You have supported enterprise collaboration, infrastructure, or systems administration environments.

Technical Expertise

• You have working knowledge of monitoring tools, ticketing systems, incident management processes, and SLA-based support.
• You understand enterprise services such as DNS, DHCP, SMTP, identity and access tools, collaboration platforms, and server update services.
• You can interpret alerts, logs, service metrics, and incident trends to support timely resolution and prevention.

Ways of Working

• You communicate clearly during incidents and keep stakeholders updated with accurate, concise status information.
• You are structured, calm under pressure, and disciplined in documentation and escalation.
• You work well with cross-functional teams and take ownership until issues are properly closed.
• Contract Duration: 5 years

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Who We Are

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes.

This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.