Senior Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Recruitify_HR in Manila is seeking an experienced customer service professional to join our team in handling multi-channel support. The role focuses on delivering exceptional service, resolving inquiries, and maintaining product knowledge to assist customers effectively.

You will collaborate with colleagues to improve service processes and document interactions for quality assurance, leveraging strong communication, empathy, and problem-solving abilities developed over 5–8 years of experience.

Qualifications

• Bachelor's degree in a relevant field.
• 5-8 years of experience.
• Strong communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Empathy towards customers and a positive attitude.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Address customer inquiries and resolve issues effectively and efficiently.
• Maintain knowledge of the company's products and services to assist customers.
• Collaborate with team members to improve service processes.
• Document customer interactions and feedback for quality assurance.

Skills

Strong communication

Interpersonal skills

Problem solving

Attention to detail

Empathy

Positive attitude

Education

Bachelor's degree

Job description

Recruitify_HR in Manila is seeking an experienced customer service professional to join our team in handling multi-channel support. The role focuses on delivering exceptional service, resolving inquiries, and maintaining product knowledge to assist customers effectively.

You will collaborate with colleagues to improve service processes and document interactions for quality assurance, leveraging strong communication, empathy, and problem-solving abilities developed over 5–8 years of experience.