Senior Customer Support Specialist

Recruitify_HR; Cebu City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Recruitify_HR in Cebu City seeks an experienced customer service professional to deliver excellent support, address inquiries promptly, and resolve issues with empathy. You will maintain deep product knowledge to assist customers effectively and document interactions for continuous improvement.

Requirements include a Bachelor’s degree, 5–8 years of experience, strong communication and interpersonal skills, plus proficiency with customer service software.

Qualifications

• Bachelor’s degree is required.
• 5–8 years of experience in customer service.
• Strong communication and interpersonal skills.
• Proficiency in customer service software.
• Patient, empathetic, and detail-oriented.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Maintain thorough knowledge of products and services to assist customers effectively.
• Handle customer complaints with professionalism and empathy.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance overall customer satisfaction.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Empathetic

Education

Bachelor’s degree

Job description

Recruitify_HR in Cebu City seeks an experienced customer service professional to deliver excellent support, address inquiries promptly, and resolve issues with empathy. You will maintain deep product knowledge to assist customers effectively and document interactions for continuous improvement.

Requirements include a Bachelor’s degree, 5–8 years of experience, strong communication and interpersonal skills, plus proficiency with customer service software.