Senior Customer Support Specialist

Recruitify_HR; Cebu City; On-site; PHP 420,000 - 780,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional in Cebu City to provide exceptional support across multiple channels. You will resolve client inquiries, document interactions, and collaborate with teammates to improve service quality.

Staying up-to-date on product knowledge will enable you to offer accurate solutions. The ideal candidate has 5–8 years in customer service, excellent communication skills, and a strong customer-focused mindset, thriving in a fast-paced

Qualifications

• High school diploma or equivalent is required.
• 5–8 years of experience in customer service.
• Strong communication and interpersonal skills are essential.
• Good problem-solving abilities are important.
• Customer-focused mindset with ability to work under pressure.

Responsibilities

• Provide exceptional customer service via various channels.
• Resolve customer issues while maintaining a positive company image.
• Document customer interactions and maintain accurate records of communications.
• Collaborate with team members to enhance the customer service experience.
• Stay updated on product knowledge to effectively assist customers.

Skills

Communication

Interpersonal

Problem solving

Customer focus

Under pressure

Education

High School Diploma

Job description

Recruitify_HR is seeking an experienced customer service professional in Cebu City to provide exceptional support across multiple channels. You will resolve client inquiries, document interactions, and collaborate with teammates to improve service quality.

Staying up-to-date on product knowledge will enable you to offer accurate solutions. The ideal candidate has 5–8 years in customer service, excellent communication skills, and a strong customer-focused mindset, thriving in a fast-paced