Senior Customer Experience Specialist

Gratitude Jobs Ahead Hr Inc; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc. in the Philippines seeks an experienced customer service professional to join our team.

You will assist customers with inquiries via phone, email or chat, provide detailed product and service information, and document all interactions to keep accounts up to date. Work closely with team members to improve the customer experience, follow up to ensure satisfaction, and address any additional questions.

Qualifications

• Bachelor’s degree in a relevant field.
• 3-5 years of experience in customer service or related fields.
• Strong communication and problem-solving skills.
• Proficient in using customer service software and tools.
• Empathetic, patient, and attentive to detail.

Responsibilities

• Assist customers with inquiries and resolve issues via phone, email, or chat.
• Provide detailed product and service information to customers.
• Document customer interactions and update account information as required.
• Collaborate with team members to improve the customer experience.
• Follow up with customers to ensure satisfaction and address any further questions.

Skills

Communication

Problem-solving

Empathy

Education

Bachelor’s degree

Tools

Customer service software

Job description

Gratitude Jobs Ahead Hr Inc. in the Philippines seeks an experienced customer service professional to join our team.

You will assist customers with inquiries via phone, email or chat, provide detailed product and service information, and document all interactions to keep accounts up to date. Work closely with team members to improve the customer experience, follow up to ensure satisfaction, and address any additional questions.