Senior Multi-Channel Support Specialist - Voice & Non-Voice

TORCH Solutions; Canlandog; On-site; PHP 180,000 - 300,000; Full time

Job summary

TORCH Solutions is hiring for a full-time customer service role based in Bacolod City. You will respond to customer inquiries, troubleshoot issues, and guide customers through our financial software products.

The role emphasizes delivering exceptional service and accurate record-keeping. Ideal candidates have at least a senior high school education, excellent English communication, and at least 6 months of BPO experience.

Qualifications

• Senior high school graduate.
• Excellent English communication skills.
• Amenable to work onsite.
• With 6 months BPO experience.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Investigate and resolve customer issues in a timely and efficient manner.
• Provide product training and guidance to customers.
• Document customer interactions and maintain accurate records.
• Identify opportunities to enhance the customer experience and escalate feedback to the product team.
• Collaborate with the wider customer service team to share best practices and continuously improve our support offerings.

Skills

Customer experience

Customer service

Communications

BPO

Education

Senior high school graduate

Job description

TORCH Solutions is hiring for a full-time customer service role based in Bacolod City. You will respond to customer inquiries, troubleshoot issues, and guide customers through our financial software products.

The role emphasizes delivering exceptional service and accurate record-keeping. Ideal candidates have at least a senior high school education, excellent English communication, and at least 6 months of BPO experience.