Telco Support Specialist: Tech, Billing & Customer Care

TORCH Solutions; Philippines; Sur place; PHP 711 000 - 852 000; Plein temps

Avantages offerts par ce poste

Open for no experience

Up to 70k monthly (incl. incentives)

Sign-on bonus 20k

Free food onsite

Résumé du poste

TORCH Solutions in Cagayan de Oro, Misamis Oriental, is hiring a Customer Support Specialist for a Telco account. You will handle inquiries, provide technical and billing support, and document interactions to ensure high-quality service.

The role requires a high school diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced environment. Open to candidates with no experience; attractive incentives and a sign-on bonus are offered.

Qualifications

• High school diploma or equivalent required; tertiary qualifications are a plus.
• Customer service experience in a call centre or similar role is preferred.
• Good verbal and written communication skills with ability to explain technical concepts clearly.
• Ability to listen actively and empathize with customer concerns.

Responsabilités

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide technical support and troubleshoot telecommunications services.
• Process billing inquiries, payment arrangements, and account adjustments.
• Document interactions accurately in the call centre system.

Connaissances

Customer service

Verbal communication

Written communication

Multitasking

Active listening

Technical troubleshooting

Formation

High school diploma or equivalent

Outils

Call-centre software

Office applications

Description du poste

TORCH Solutions in Cagayan de Oro, Misamis Oriental, is hiring a Customer Support Specialist for a Telco account. You will handle inquiries, provide technical and billing support, and document interactions to ensure high-quality service.

The role requires a high school diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced environment. Open to candidates with no experience; attractive incentives and a sign-on bonus are offered.