Onsite Multi-Channel Support Agent – Voice & Chat (Bacolod)

TORCH Solutions; Bacolod; On-site; PHP 180,000 - 240,000; Full time

Job summary

Torch Solutions in Bacolod City is hiring a full-time customer service specialist for our financial software products. You will help customers navigate the software and troubleshoot issues to ensure a smooth experience.

Responsibilities include responding to inquiries by phone, email and chat; documenting interactions; and providing product training and guidance.

We value clear English communication, teamwork, and onsite availability, with opportunities to contribute to service improvements.

Qualifications

• Senior high school graduate required.
• Excellent English communication skills.
• Amenable to work onsite in Bacolod.
• Minimum 6 months BPO experience.

Responsibilities

• Respond to inbound inquiries via phone, email and chat.
• Investigate and resolve customer issues promptly.
• Provide product training and guidance to customers.
• Document interactions and maintain records.
• Escalate feedback to product team when needed.
• Collaborate with the team to improve support offerings.

Skills

Customer experience

Customer service

Communications

BPO

Education

Senior high school graduate

Job description

Torch Solutions in Bacolod City is hiring a full-time customer service specialist for our financial software products. You will help customers navigate the software and troubleshoot issues to ensure a smooth experience.

Responsibilities include responding to inquiries by phone, email and chat; documenting interactions; and providing product training and guidance.

We value clear English communication, teamwork, and onsite availability, with opportunities to contribute to service improvements.