Multi-channel Account Voice and Nonvoice Agents

TORCH Solutions; Murcia; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

TORCH Solutions in Bacolod City is seeking a full-time customer service representative to support our financial software products. You will assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.

The role requires strong English communication, on-site availability, and at least 6 months of BPO experience. You will document interactions, provide product guidance, and collaborate with the team to improve support.

Formación

• Senior high school graduate required.
• Excellent English communication skills required.
• Able to work onsite at Bacolod City.
• At least 6 months of BPO experience.

Responsabilidades

• Respond to inbound inquiries via phone, email and chat.
• Investigate and resolve customer issues promptly and efficiently.
• Provide product training and guidance to customers.
• Document customer interactions and maintain accurate records.
• Identify opportunities to improve customer experience and escalate feedback to product team.
• Collaborate with the customer service team to share best practices and improve support offerings.

Conocimientos

Excellent English Communications

Educación

Senior high school graduate

Descripción del empleo

This is a full-time customer service role for financial software products, based in Bacolod City. You'll be responsible for providing excellent support to our customers, helping them navigate our software and troubleshoot any issues they encounter.

What you'll be doing

1. Responding to inbound customer inquiries via phone, email and chat

2. Investigating and resolving customer issues in a timely and efficient manner

3. Providing product training and guidance to customers

4. Documenting customer interactions and maintaining accurate records

5. Identifying opportunities to enhance the customer experience and escalating feedback to the product team

6. Collaborating with the wider customer service team to share best practices and continuously improve our support offerings

What we’re looking for

1. Atleast a senior high school graduate

2. Excellent English Communications Skills

3. Amenable to work onsite

4. With 6 months BPO Experienced