Experienced Customer Service Specialist

Recruitify_HR; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced customer service professional to provide support via phone, email, and chat. You will handle product inquiries, order status updates, and troubleshooting while maintaining high service standards.

Responsibilities include resolving complaints promptly and documenting interactions, with collaboration across the team to improve processes and overall customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field.
• 3-5 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and CRM systems.
• Customer-focused with a positive attitude.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Skills

Communication

Interpersonal skills

CRM software

Education

Bachelor's degree

Tools

CRM systems

Job description

Recruitify_HR in the Philippines is seeking an experienced customer service professional to provide support via phone, email, and chat. You will handle product inquiries, order status updates, and troubleshooting while maintaining high service standards.

Responsibilities include resolving complaints promptly and documenting interactions, with collaboration across the team to improve processes and overall customer satisfaction in a fast-paced environment.